To make your purchase at Monday Casual stress free, we're making our warranty & returns policy comprehensive to leave peace of mind for 12 months.
Our frames are covered for 12 months from the original date of purchase. The warranty covers faults in manufacturing that arise from normal use.
At any point within the 12 months from the original date of purchase, you may contact our support team to handle your warranty process. After checking your frames, we will inform you if we can either repair, or replace your glasses. If your frames are no longer in stock, we will replace your frames with our current glasses.
We do not cover damage from abnormal use, such as drops, scrapes, over bending, sea water and other harsh environments. Make sure to not leave your glasses in a car for a prolonged period as Acetate does not react well to high heats. Keep your glasses out of the prolonged UV light, such as a car dashboard, as this can allow the sun to damage the materials.
Our lenses include a 12 month warranty against peeling, bubbling, deep scratches and cracks. The lenses we manufacture are of the highest optical quality, with industry leading anti-scratch, anti-oil & anti-reflective coatings. This does not mean they are indestructible.
We not cover damage to lenses where there has been abnormal use. This includes deep scuffs, harsh scrapes, cracks from drops, compression from heavy objects and other areas where the lenses show signs of misuse.
The best way to care for your lenses and frames is to wash them with plant based detergent. Lightly rub your lenses and apply fresh water. Dry with a cloth and allow to dry. Don't apply heat as this can bend the acetate. Our hinges are coated to protect against the elements, although any metal reacts unfavorably to chlorine or sea water, so it is best to keep your glasses out of pools and the ocean.
Shipping & Tax
Shipping is free within Australia using Australia Post. For express the charge is $15AUD. Please note prescription glasses will take longer than non prescription to dispatch.
International shipping is calculated at checkout and is based on your region.
Taxes and import duties are not included on international orders
To initiate a return, please contact our service team, so that we can assist you in returning your glasses. We accept returns up to 30 days after purchase.
For stock prescription lenses or non prescription sunglasses you may return within 30 days without issue.
Due to the custom nature of Prescription sunglasses & Multi Focal (ADD) lens orders, these orders must be reviewed before a return is accepted. If your lenses match your script, and there are no errors found, you will not be refunded. We suggest testing your prescription from a trained optometrist first. Monday Casual cannot issue a refund where the prescription from your optometrist is incorrect.